Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@ultralle.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@ultralle.com

Why Ultralle.com?

Purposefully Selected
We carry only 100 products -- The Ultralle 100 --chosen for quality, innovation, function, value and comfort.
For Cats and Dogs
No reptiles. No randomness. Just the pets who live like family.
Only What Matters - For Pets Who Matter Most
Real life solutions that meet your pet's needs
EXPRESS DELIVERY
FREE RETURNS
EXCEPTIONAL CUSTOMER SERVICE
SAFE PAYMENTS
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